No doubt about it…great customer service never gets old…and speaking of old, that is where I’ll start this post. Did you know that in 2011 TrueShare is 9 years old!

9 years old – that is ancient in Internet years. That is before Web 2.0 was even a thing (although an ambiguous thing, a thing nonetheless); before social networks lived; before AOL fell and before Apple shined (of course I could fill many pages recounting the countless Internet changes occurring in the last 9 years so I’ll stop now but I just couldn’t help myself – 9 years is a long time).

Looking back I have to say that Great Customer Service is the reason we have been successful.  In this highly competitive space, we have seen dozens upon dozens of competitors offerings come and go. Some of these were good, some bad, many offering free services, many offering endless features, but despite the differences all were still quite similar and now today most of them are gone. So what gives?
What has enabled TrueShare to be successful over 9 years?

Loyal customer’s due to Great Customer Service

That is our difference maker. Don’t get me wrong, of course you have to have a revenue model that will sustain life in the business, which we have, and our technology and features are sweet but after that everything else stems from caring about your customer’s experience with you and your company – if you don’t care (or at least create the perception that you care) you will not succeed.

The key to our long-time customer service success can be summed up in 2 words –
the Mitchman (i.e. Mitch Matt). While Mitch wears many hats beyond supporting our TrueShare customer’s, he is arguably the most responsive, mindful, and caring customer service provider you will ever meet and his consistency and dedication has been the key to our great customer service and to our success as a cloud storage service provider over the last 9 years. 

Thank you Mitch and Cheers to Great Customer Service – it never gets old!

If you have ever worked with Mitch please share your experience in the comments section below.

WHAT!!! …did he say what I think he said…why he must be crazy…every office needs a file server…right?

Umm, wrong – at least not an in-house file server!

 While most offices do still and likely always will need a file server of some kind, it is time to start looking past the conventional idea of an in-house file server. Today you may find your office functions just fine – or even better – with an online file server.

 Should your office join the thousands of others that are realizing how easy and effective change can be in the cloud?  With advantages like no start up cost, no hardware costs, scalable usage and pay-as-you-go pricing, it is hard to beat an online file server like TrueShare – and with TrueShare’s exclusive Unlimited Users feature, the flexibility and value are unmatched.

 When you consider what you DON’T have to deal with if your use an online file server (Purchase the server, Set up the server, Configure the Server, Configure Users Computers, Protect the Server, Maintain the Server, Backup the Server, Setup remote access, etc.) – it is easy to see why so many companies are making the switch to storing their files in the cloud.

 The Cherry On Top of all this goodness is the fact that you can “test the water” before diving in head first.  It is very easy to begin using an online filer server without making changes to your current operations. Once you are convinced of the benefits, you can create a transition plan that will allow you to gradually replace your in-house file server – with no aches and no pains to your business.